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how to get a win: win situation!

Lets both win: in the last post lets trade – we talked about lingering resentment when you concede too much within a negotiating situation. Where does this feeling come from? Basically from the believe that the result is finite, you are negotiating for a “slice of...

“Lets trade”

“Lets trade” is the forth personal communication style after the strategies of “Run Away” “Go For it” and “Yes Boss” I’ve got more confidence than someone who is a yes (wo)man, and I am more cooperative that the go getter, so trading is well within my comfort zone. I...

Are you a Yes (wo)man?

The overconfident communicator described in the previous post can only be successful if there is someone who cooperates fully with them. Being cooperative is a very valuable skill, work tasks run smoothly and relationships are harmonious. When there is a threat of...

Are you in it to win it?

The last post was all about running away from conflict – but here is a completely different communication strategy. When you are convinced you are right – do you “Go For it”? Your confidence overpowers the other parties in a discussion or conflict, and you drive home...

Do you run away from conflict?

Is there anyone who has not taken the option to avoid a conflict situation in the workplace? I know I have done this. I also know people who do this all the time: “Run Away” from a problem that needs to be addressed. But when is it good to run away, and when should...

How do you deal with conflict?

Clients often come to me to be coached when they are faced with conflict in the workplace. By the time they arrive they have been dealing with a difficult situation for some time, often many months, and their confidence is at an all-time low. They have tried many...
have you smiled yet today?

have you smiled yet today?

Was it a sleepy smile a you woke up, or an automatic smile as you bought your coffee at the station on your way to work? Did you smile as you helped your kids get dressed, or as you said goodbye to your partner as they left for work? Have you shared a smile with your...